Does our tenant have access to Wallboards? I gave the System Administrator’ role privilege to Customize Wallboards and to Push/Pull Wallboards. But when I log in to the agent desktop I don’t see the Wallboard icon in the upper right.
Can you please also enable this privelege and let us know if it helped?
Access Real-time Stats API
The Access Real-time Stats API privilege gives the user access to applications that are connected to Bright Pattern Contact Center via the Real-time Stats API; this includes viewing the wallboard application. Note : The availability of data on the Agent Desktop Home Screen is not affected by this privilege, with the exception of the wallboard icon.