Hi! Which parameter is unique to identify the interaction? How can I transfer it to another system and how?
Global Interaction ID
Where do you want to get it ? IN scenario ?
No, in the reporting, after the interaction.
In call_detail (CSV).
I read about the values in the documentation: 5.3:Reporting-database-specification/call detail - Bright Pattern Documentation
Case for example: when two inbound calls are merged into a conference, the conference call gets GIID of the older call (the call that appeared in the system first).
What unique identifier can be used for each step in this case? Perhaps an ID? But it is not described in the documentation (Reserved).
caller_interaction_id sounds more like what you’re looking for
Thank you and have a nice day!