We’re using $(item.globalInteractionId) in a workflow but the results are just coming up as empty. It works in scenario and I thought the global id was supposed to be consistent throughout the entire event from start to finish. Anyone else having this issue?
Yup, same here. Turns out, variable names change between scenario and workflows. Workflow globalid variable is $(global_interaction_id) but it might just be easier to set your own variable name like $(callGIID) in your scenario. Those stay constant throughout because you are setting them.