It would be great if we could have separate default pre-recorded messages that vary based on the service the agent is handling.
This would allow an agent who may handle both Tier 2 type calls AND other types of calls to set default pre-recorded messages for each instead of having to manually select the recording or speak it themselves when the call comes in.
Our agents may handle product inquiry calls, sales tax, or customer service calls – it’s possible they may want a unique greeting for each type of service.