We have too many machines with too many agents. Often these agents work from an office computer or a home computer which means Agent Desktop Helper needs to be installed on two machines for the same agent. It is becoming cumbersome.
Anyone else running into this?
You can always have your agents switch over to WebRTC. Basically it uses your browser instead of the BP software to manage the audio. Check your phone device in agent desktop configuration to verify that you even have this option. Support might be able to turn it on for you if it isn’t there.