I know that we can play a message announcing the EWT for a caller however, can we also play a message that tells them how many callers are in front of them (either in queue or waiting in the virtual queue)?
Hello Tim, this can be accomplished with the variable:
For voice and chat interactions, $(item.queuePos) is the item’s current position in queue. This variable displays results while the interaction is in the Find Agent block; it is blank at all other times.
Full documentation is found at: