Call Back Request Whispers

We are trying to add a different message to our agents for when a call they receive is a regular call vs a callback request. Virtual queue I think it is called.

Anyone have any ideas on how to do this?

Well, you could do an IF in between find agent and connect call, but I am pretty sure someone in support will yell at you if you do. It is rule of thumb to never ever do that.

That said…You could just parameterize the prompt. Throwing in a set variable in between the call back request and the find agent is fairly harmless.