Find Agent waiting Person check?

1

have a question regarding the Find Agent block.

  1. I understand that the Estimated Wait Time (EWT) can be provided as a system variable. Is there a way to receive the number of callers in queue as a variable as well?
  2. If it’s not possible to get the number of callers in queue as a variable, is there an API available that can provide this information?
  3. If I want to use the number of callers in queue, would it require custom development in the IVR?

thank you.

2

There is a variable for position in queue - $(item.queuePos) which technically gives you a queue length in front of you.

But if you need an actual queue size, there is a way to get statistic using the Get Statistics block

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