When agent is on multi chat session :
- if non focused chat session customer responses, bar underneath total duration starts to increase.
Is there any way to customize this? Where can I find this option?
I believe this is the Service Level that is configured on the Chat Service. It is configured on the “Service Level” tab of your chat service in tenant admin.
Hi Derek,
Thank you for the response. I have tested it after changing it to 10 seconds but it still goes up to about 60 seconds before it turns orange.
Any other suggestion please?