Multi chat session alert for non focused chat window

[Bella]

When agent is on multi chat session :

• if non focused chat session customer responses, bar underneath total duration starts to increase.
  
  

Is there any way to customize this? Where can I find this option?

[Derek]

I believe this is the Service Level that is configured on the Chat Service. It is configured on the “Service Level” tab of your chat service in tenant admin.

[Bella]

Hi Derek,

Thank you for the response. I have tested it after changing it to 10 seconds but it still goes up to about 60 seconds before it turns orange.

Any other suggestion please?