Is there a way to notify agent using BP Agent desktop that they have a voicemail?
Right now, we are sending the voicemail notification and the voicemail itself via email.
We do not offer an agent desktop indicator that there is a voicemail - we do not maintain a “database” of voicemail, but rather push them upon receipt. There is not internal tracking of new, stored etc.
As voicemail is collected via a scenario for email to an agent (so, the Email will serve as the notification), you may also wish to use the Internal Message block to send an “in the moment” notification to the agent themselves that they will have a new voicemail arriving.