Hello,
is there a way live deflection can be offered while the customer in the waiting for his call in the queue to be connected to an agent. i know we have the virtual queue call back, but is there he can be transferred to another interaction.
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| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Call Back Request Whispers | 1 | 126 | December 8, 2021 | |
| Transfer to Overflow Call Center | 2 | 189 | February 9, 2022 | |
| Callback inquiries | 2 | 206 | April 26, 2021 | |
| Caller To Agent Priorities | 1 | 123 | February 2, 2022 | |
| Inhibiting Same Caller in Virtual Queue Multiple Times | 4 | 248 | May 23, 2022 |