I am reaching out because we need some assistance and guidance in building and configuring Chat on one of our contractor websites. We have already completed a number of the necessary components and integration but need help getting it home. After reviewing your documentation and discussing we would like your assistance to help move this project to completion that much faster.
Among our questions and pain points:
The website is going to have to support both English and Spanish speaking contractors. What is Bright Pattern’s best practices for building this? For instance do we just build everything twice, 1 for English and 1 for Spanish… or is there a better way to gracefully construct this? My feeling is that based upon your guidance it may bring more questions.
While we are capturing some of the variables and passing them into the Chat we need to know/understand:
A. How do we prefill fields but also allow the chat initiator on the website to edit those fields?
B. How do we pass those fields so they are visible to the Agent answering the chats?