Weird Icon In Agent Desktop

Maverick_Hunters · February 2, 2022, 4:54pm

What does this icon mean? I’m seeing it next to the names of several agents.

CylonHunters · February 2, 2022, 5:11pm

Exactly what it suggests. No phone…LOL.

Check the agent’s headset or network connection. That whole sip error message pink banner is common with our remote agents.

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