Has anyone integrated a secure payment component with BPCC? We are seeing some examples where this might provide some operational efficiencies. There are two potential use cases;
Use DTMF masking technology and speech recognition (for callers who cannot use their keypad) to provide a secure way of handling payments by phone.
IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing a website.
Thinking about this from an omnichannel perspective, An ideal solution would also support the ability to provide secure payment options via digital engagement channels such as Web-chat, Whatsapp, Social Media, Email and SMS.
There are a couple of examples in the market place, PCI Pal (Secure & Compliant Payment Solutions for Contact Centers | PCI Pal) and SecureCo (https://www.secureco.co/), which happens to be the one that we use for a ttec client in Australia (they are using a different ACD solution). I have also come across a couple of videos that might be helpful;
First video is the demand the Secureco solution is based on…
Semafone - How it works - YouTube
This one is a recording of the agent/customer experience as they process a transaction securely…