Pausing the IVR Segment recording

Product Q&A
1

Is it possible to pause and re-start the IVR segment recording based on caller’s DTMF entry?

2

You can actually do this with a variable in the scenario -

$(doNotRecord)

*(doNotRecord)* can be set to **1** or **true** (case insensitive) prior to [Connect Call](https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/ConnectCall) block to disable voice recording. This overrides all recording settings in configuration. Recording can still be enabled manually via Agent Desktop or via desktop API methods. See also [(banVoiceRecording)](5.3:Scenario-builder-reference-guide/VariablesandExpressions/Variables - Bright Pattern Documentation).

I’m attaching a scenario sample for you - as a reminder, this would require that the Record IVR Segment is checked on the Service, and the Service is set prior to trying to use this

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Should you need assistance with this, please let me know.

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