To no surprise, the majority of our employee base is working remotely. Several of the employees experience intermittent ‘network connectivity’ issues that prevent them from being able to place/receive calls. We believe that we’ve narrowed the issue down to a subset of users, who experience the issue only when they’re connected to our VPN and when their Mbps is under 30. We are still working to collect more data to confirm, but that’s what we’ve observed thus far. Two questions for you all:
- Internet Speed
a. What is the minimum Mbps required to place/receive calls with Bright Pattern?
- VPN Connection
a. Does the presence of a VPN connection impact the user experience with Bright Pattern? There is certainly an Mbps threshold where VPN connection does not matter, however (i.e. above 40).
i. For instance: We’ve seen some instances where Bright Pattern works fine for users who have 25 Mbps and no VPN connected, but does not work for others who have 30 Mbps and VPN connected.