Looking a way to debug / troubleshoot the scenario
any ideas ?
Jeneva, usually you use Internal Message block and send text and/or variables to a user logged into Agent Desktop (make sure the blocks are removed before production, or you WILL be overwhelmed). Also, you can see scenario steps in the interaction search (click on scenario name, it is not apparent), it will show blocks executed and which exit branches were taken. I wish I did not have to wait 15 minutes before I can see this though 