Hi, Claudia

Assuming that all calls will be passing through a Scenario before distribution, you may use the built in random function

https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/Reference/VariablesandExpressions/Built-inFunctions

### random(max)

Inputs an integer parameter and returns a random integer in the configured range (i.e., 0 to one less than whatever number is defined as “max”). This function can be used to launch a random percentage of surveys.

For example:

**=random(100)** will return integers between 0 and 99 (i.e., a total of 100 integers)

For an example of how to use this function, see section Scenario Building Exercises.

Example random(10)

If variable < 6 - route to A

If variable >6 and <10 - route to B

The routing described above could be a request skill/service, followed by a Find Agent, or alternatively a route out of Bright Pattern via a Connect call block.