How do I send a chat transcript?

Product Q&A
1

I’m using the default MobileChatSurvey, and the documentation indicates that I need to check variables to see if Customer requested transcript - what are the variables that indicate this, and additionally, what variable represents the customer email address filled out on that screen?

2

The key pieces

  1. Variables set in the survey page are:
    (item.externalChatData.transcriptEmail) (item.externalChatData.transcript)

  2. The transcript variable is a 0/1 (it should be 1 if checked0

  3. The example shows the use of the IF block to determine if customer has selected the checkbox

Please let us know if you need additional guidance on this