We have a requirement to send email transcripts out to a third party system via their API. However, we also need to have “Security->Encryption Settings->Encrypt stored email messages and attachments” enabled. When this is enabled there is not a way to use the techniques described in 5.19:Workflow-builder-reference-guide/EmailExternalLocation - Bright Pattern Documentation because the Bright Pattern Search Object block returns only the encrypted text of the email. We would like this block to return the unencrypted text. From a broader perspective, these two pieces of functionality (stored email encryption and Bright Pattern Search Object against email) are currently mutually exclusive. So it seems that this would also benefit other Bright Pattern customers who need to both encrypt stored email and also access those messages programmatically for various reasons.
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