I want to be able to view the chat transcript. What kind of access do I need to access it?
Below is the information you requested
Listening to all call recordings and view all chat transcripts
With Listening to all call recordings and view all chat transcripts , the user may review voice recordings and chat transcripts via the Contact Center Administrator application.
Absence of this privilege does not affect the user’s ability to review screen recordings in the Agent Timeline or email messages in the Interaction Search.
When removing this privilege from a user, make sure this user also does not have the privilege Listen to call recordings and view chat transcripts for assigned services in the BPO Client group (see below).