iFrame Functionality In AgentDesktop

We notices that our Service Management screenpops are not popping within the Agentdesktop window. Are iFrames being blocked by BP?

Our ticketing system did the same thing. Turns out, BP needs those iFrames and our ticketing system started blocking it for “security reasons”.

Check with your ticketing system to find out why they are blocking.

Also, I found a (not good but sorta works) workaround. Download Ignore x-frame headers in the google store. Ignore X-Frame headers - Chrome Web Store

If you can find a way to not use that, that would be best because this is basically commenting out ALL x-frame headers in the HTML code. I’ve seen it mess up and comment out the whole header…so tread lightly and test thoroughly.