How to block this spam caller

We have a caller that is being mean to our agents and spamming them. We need to block his number. Anyone know how to do that?

Yeah, that happens. If you have call recordings turned on, shouldn’t be too bad of an issue legally.

To help out your agents though…

You’ll want to add an IF block to the top of your scenario that the called keeps dialing. If they are dialing multiple scenarios, you’ll want to add this to the top of all of them.

Pretty simple IF Statement…add the condition of the callers telephone number and just add more conditions as an IF 15555555555 OR 15555555557…etc…