Is there a way to block display of our Agents' full names in Chat?

Product Q&A
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1

Our agents use chat to communicate with our customers, but we’d like to protect their full names. Is there a way to hide this from being displayed to customers?

2

your agents can set a chat nickname, and that is what will be displayed on the top of the chat window

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To access this

In the agent desktop click settings>>User Profile
Click the Contact Info tab on the right hand side
Update the Chat nickname