# \#voicemail

**URL:** https://community.brightpattern.com/tag/voicemail/63.md

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## [Outbound campaigns and Voicemails](https://community.brightpattern.com/t/outbound-campaigns-and-voicemails/841)

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**Author:** [@Jovi](https://community.brightpattern.com/u/Jovi)\
**Replies:** 1\
**Last updated:** [June 12, 2023, 2:19pm UTC](https://community.brightpattern.com/t/outbound-campaigns-and-voicemails/841 "2023-06-12T14:19:32Z")

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Team, We are interested in learning about the capabilities available at BP for dealing with voicemails in an automated outbound campaign. Can our system recognize when it reaches a voicemail and end the call accordingly…

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## [Is there a notification in the desktop for Agents if they have a voicemail](https://community.brightpattern.com/t/is-there-a-notification-in-the-desktop-for-agents-if-they-have-a-voicemail/152)

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**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Replies:** 1\
**Last updated:** [October 28, 2020, 7:36pm UTC](https://community.brightpattern.com/t/is-there-a-notification-in-the-desktop-for-agents-if-they-have-a-voicemail/152 "2020-10-28T19:36:48Z")

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Is there a way to notify agent using BP Agent desktop that they have a voicemail? Right now, we are sending the voicemail notification and the voicemail itself via email.

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## [Are there controls to rewind or fast forward voicemail messages?](https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108)

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**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Replies:** 1\
**Last updated:** [October 9, 2020, 3:53pm UTC](https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108 "2020-10-09T15:53:57Z")

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I am playing voicemail messages back through the agent desktop - is there an easy way to control playback without having to listen to the entire message again?