# \#sms

**URL:** https://community.brightpattern.com/tag/sms/14.md

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## [Number of SMS new metrics](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120)

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**Author:** [@Werner](https://community.brightpattern.com/u/Werner)\
**Replies:** 2\
**Last updated:** [December 3, 2025, 6:41pm UTC](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120 "2025-12-03T18:41:47Z")

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While asking about the reported number of SMS that had been sent (we thought it was a metric for that), we got the answer that the metric only shows how many times an agent had been working on SMS as an interaction. It i…

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## [Send SMS to customer based on a disposition?](https://community.brightpattern.com/t/send-sms-to-customer-based-on-a-disposition/104)

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**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Replies:** 1\
**Last updated:** [October 9, 2020, 3:48pm UTC](https://community.brightpattern.com/t/send-sms-to-customer-based-on-a-disposition/104 "2020-10-09T15:48:32Z")

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Depending on the disposition an Agent selects at the end of a call, I’d like the customer to be able to get an automated SMS - is there a way to do this with Bright Pattern?

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## [Is there a bulk texting ability in Bright Pattern?](https://community.brightpattern.com/t/is-there-a-bulk-texting-ability-in-bright-pattern/74)

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**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Replies:** 1\
**Last updated:** [October 7, 2020, 8:19pm UTC](https://community.brightpattern.com/t/is-there-a-bulk-texting-ability-in-bright-pattern/74 "2020-10-07T20:19:31Z")

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We’d like to send out a bulk SMS to our customer base about an upcoming event - is there a way to do this in Bright Pattern

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## [No Numbers \> Text Out](https://community.brightpattern.com/t/no-numbers-text-out/59)

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**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\
**Replies:** 1\
**Last updated:** [October 5, 2020, 5:40pm UTC](https://community.brightpattern.com/t/no-numbers-text-out/59 "2020-10-05T17:40:35Z")

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In version 5.3.4.45006 (Stable) when configuring a trunk and access number SMS type, the option to assign the numbers \> Text Out is not shown in the outbound services.