# \#msdynamics

**URL:** https://community.brightpattern.com/tag/msdynamics/24.md

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## [Associating Calls with Relevant Microsoft Dynamics Records](https://community.brightpattern.com/t/associating-calls-with-relevant-microsoft-dynamics-records/1136)

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**Author:** [@laura](https://community.brightpattern.com/u/laura)\
**Replies:** 0\
**Last updated:** [March 5, 2026, 3:35pm UTC](https://community.brightpattern.com/t/associating-calls-with-relevant-microsoft-dynamics-records/1136 "2026-03-05T15:35:53Z")

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During a phone call, an agent may view related cases, tasks, or contacts in a CRM such as Microsoft Dynamics. It might take the agent minutes of after-call work per call to link all those records together. However, with …

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## [Microsoft Dynamics Screen Pop to the Activitypointer/Timeline](https://community.brightpattern.com/t/microsoft-dynamics-screen-pop-to-the-activitypointer-timeline/808)

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**Author:** [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\
**Replies:** 3\
**Last updated:** [November 30, 2022, 6:04am UTC](https://community.brightpattern.com/t/microsoft-dynamics-screen-pop-to-the-activitypointer-timeline/808 "2022-11-30T06:04:58Z")

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Good Day Team, I need to know if anyone in forum has been able to do dynamics screen pop to the activities/timelines created activity (activitypointer) view instead of contacts? A clients requirement is that on call co…

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## [On-hold music playback during object Fetch,Search,Update,Delete](https://community.brightpattern.com/t/on-hold-music-playback-during-object-fetch-search-update-delete/776)

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**Author:** [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\
**Replies:** 2\
**Last updated:** [September 29, 2022, 5:46am UTC](https://community.brightpattern.com/t/on-hold-music-playback-during-object-fetch-search-update-delete/776 "2022-09-29T05:46:26Z")

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Good Day Team, I hope this can be logged as a feature request. In BP, when using any of the integration objects, Dynamics, Saleforce, Zendesk or Internal BP , for some integration work i have notices some delays during…