# \#email **URL:** https://community.brightpattern.com/tag/email/6.md [Latest](https://community.brightpattern.com/latest.md) · [Categories](https://community.brightpattern.com/categories.md) · [Tags](https://community.brightpattern.com/tags.md) --- ## [Enable SSO for System Email Account in Bright Pattern Administrator](https://community.brightpattern.com/t/enable-sso-for-system-email-account-in-bright-pattern-administrator/1197)
**Author:** [@CrayneD](https://community.brightpattern.com/u/CrayneD)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 9:50pm UTC](https://community.brightpattern.com/t/enable-sso-for-system-email-account-in-bright-pattern-administrator/1197 "2026-08-03T21:50:51Z")
Currently, credentials need to be updated in Bright Pattern Administrator Call Center Configuration \>\> Email Settings \>\> System Email Account, every time we update the service account for our email tenant. It would be n… --- ## [How to Automate Email Handling with AI](https://community.brightpattern.com/t/how-to-automate-email-handling-with-ai/1135)
**Author:** [@laura](https://community.brightpattern.com/u/laura)\ **Replies:** 0\ **Last updated:** [March 4, 2026, 7:00pm UTC](https://community.brightpattern.com/t/how-to-automate-email-handling-with-ai/1135 "2026-03-04T19:00:19Z")
The Ask AI scenario block lets you leverage your AI of choice to automate almost any part of an interaction. For instance, AI can be used in email scenarios to automatically categorize, draft, and analyze customer emails… --- ## [Email drafts assigned to agent are blank on opening](https://community.brightpattern.com/t/email-drafts-assigned-to-agent-are-blank-on-opening/911)
**Author:** [@kavinn](https://community.brightpattern.com/u/kavinn)\ **Replies:** 0\ **Last updated:** [October 28, 2024, 12:16pm UTC](https://community.brightpattern.com/t/email-drafts-assigned-to-agent-are-blank-on-opening/911 "2024-10-28T12:16:31Z")
Hello In this scenario: An agent composes a new email from their personal queue, with a new template from the knowledge base, and adds attachments. The agent then assigns the draft via transfer facility to the supervi… --- ## [Expiry Period setup for Emails Survey](https://community.brightpattern.com/t/expiry-period-setup-for-emails-survey/767)
**Author:** [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\ **Replies:** 1\ **Last updated:** [July 26, 2022, 5:52am UTC](https://community.brightpattern.com/t/expiry-period-setup-for-emails-survey/767 "2022-07-26T05:52:22Z")
Good Day Team Hope we not the only partner with a client with this requirement. We have migrated a client to BP email/cases, we just implement post email survey for them, what they want is the ability to expire the pos… --- ## [Question about email routing](https://community.brightpattern.com/t/question-about-email-routing/686)
**Author:** [@Bharath](https://community.brightpattern.com/u/Bharath)\ **Replies:** 4\ **Last updated:** [June 15, 2022, 9:46pm UTC](https://community.brightpattern.com/t/question-about-email-routing/686 "2022-06-15T21:46:44Z")
Is it possible to route an email from one service to another based on the disposition code chosen? For example, let’s say we have a process where someone performs the task and another person checks it, could the system r… --- ## [Post Email/Case Survey Expiration](https://community.brightpattern.com/t/post-email-case-survey-expiration/549)
**Author:** [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\ **Replies:** 2\ **Last updated:** [May 25, 2022, 7:27am UTC](https://community.brightpattern.com/t/post-email-case-survey-expiration/549 "2022-05-25T07:27:12Z")
Hi Guys, Hope you can help on how to get this done within BP, we implemented post case survey for our client, however they have two requirements we need assistance with Email survey expire, if survey link sent to cli… --- ## [Auto-reply per services](https://community.brightpattern.com/t/auto-reply-per-services/747)
**Author:** [@Sirje](https://community.brightpattern.com/u/Sirje)\ **Replies:** 2\ **Last updated:** [May 25, 2022, 6:57am UTC](https://community.brightpattern.com/t/auto-reply-per-services/747 "2022-05-25T06:57:03Z")
Hi, Has anyone had experience with Auto Reply set up per email service? Looking for similar function that is used in outlook for “out of office” messages, but would be more easily accessible if activated in BP. While … --- ## [Can we configure automatic acceptance in the e-mail channel?](https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462)
**Author:** [@Awis](https://community.brightpattern.com/u/Awis)\ **Replies:** 1\ **Last updated:** [July 30, 2021, 4:10pm UTC](https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462 "2021-07-30T16:10:26Z")
Our client would like the e-mails assigned to agents to be accepted automatically and not present the option to accept or postpone the e-mail. --- ## [Email inbound flow](https://community.brightpattern.com/t/email-inbound-flow/409)
**Author:** [@Awis](https://community.brightpattern.com/u/Awis)\ **Replies:** 2\ **Last updated:** [June 5, 2021, 10:15pm UTC](https://community.brightpattern.com/t/email-inbound-flow/409 "2021-06-05T22:15:28Z")
How can we route an email from a specific account to an email service and change the priority? --- ## [Resolved ticket stuck in personal queue](https://community.brightpattern.com/t/resolved-ticket-stuck-in-personal-queue/302)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [February 3, 2021, 3:25pm UTC](https://community.brightpattern.com/t/resolved-ticket-stuck-in-personal-queue/302 "2021-02-03T15:25:39Z")
Can you please help me understand why in some instances “resolved” tickets appear to stay in the personal queue of the users? Is it a configuration error on our part? --- ## ['Only for this service' checkbox for Knowledge Base in Agent Desktop](https://community.brightpattern.com/t/only-for-this-service-checkbox-for-knowledge-base-in-agent-desktop/218)
**Author:** [@Travis](https://community.brightpattern.com/u/Travis)\ **Replies:** 1\ **Last updated:** [December 3, 2020, 9:07pm UTC](https://community.brightpattern.com/t/only-for-this-service-checkbox-for-knowledge-base-in-agent-desktop/218 "2020-12-03T21:07:47Z")
When a service is set in the bottom left corner of a draft in Agent Desktop, ticking ‘only for this service’ for the Knowledge Base applies a filter to only show templates/articles that have that service assigned in ‘Ser… --- ## [Wildcards in Email parsing](https://community.brightpattern.com/t/wildcards-in-email-parsing/159)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [November 4, 2020, 7:55pm UTC](https://community.brightpattern.com/t/wildcards-in-email-parsing/159 "2020-11-04T19:55:31Z")
Is there a way to use a wildcard field when parsing email contents in case fields? --- ## [How do we turn off the ID that is appended in an Email subject?](https://community.brightpattern.com/t/how-do-we-turn-off-the-id-that-is-appended-in-an-email-subject/158)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [November 4, 2020, 7:54pm UTC](https://community.brightpattern.com/t/how-do-we-turn-off-the-id-that-is-appended-in-an-email-subject/158 "2020-11-04T19:54:05Z")
When replying to our customers’ emails, an ID of some type is added to the subject line - is there a way to remove this, or hide it? --- ## [Question about email reporting](https://community.brightpattern.com/t/question-about-email-reporting/143)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [October 21, 2020, 8:12pm UTC](https://community.brightpattern.com/t/question-about-email-reporting/143 "2020-10-21T20:12:06Z")
When does the data for an email transaction get aggregated and written to the database? Our client is asking about this use case: On Monday, an email arrives after HOOPs closes at 8pm - say 9:15pm. It will be queued fo… --- ## [Contact History in Version 5](https://community.brightpattern.com/t/contact-history-in-version-5/142)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [October 21, 2020, 8:09pm UTC](https://community.brightpattern.com/t/contact-history-in-version-5/142 "2020-10-21T20:09:24Z")
Can you please point us to where the Email History tab is in 5.3 Customer wishes to view the history of sent emails.