# \#disposition

**URL:** https://community.brightpattern.com/tag/disposition/131.md

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## [Campaign Callback For Specific Agent](https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525)

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**Author:** [@CameronRyan](https://community.brightpattern.com/u/CameronRyan)\
**Replies:** 1\
**Last updated:** [November 9, 2021, 4:26pm UTC](https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525 "2021-11-09T16:26:26Z")

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When rescheduling a call attempt (5.8:Agent-guide/Tutorials/OutboundCampaigns/HowtoRescheduleaCallAttempt - Bright Pattern Documentation) on campaign calls, the dialler will present the record the any available skilled a…

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## [Add to DNC via Inbound](https://community.brightpattern.com/t/add-to-dnc-via-inbound/239)

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**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\
**Replies:** 1\
**Last updated:** [December 10, 2020, 6:06pm UTC](https://community.brightpattern.com/t/add-to-dnc-via-inbound/239 "2020-12-10T18:06:08Z")

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Hi BP, We need your suggestion on how we can DNC a phone number. Scenario: A person calls to our IB number and after taking the IB call the agent will select an inbound disposition. That disposition should enter tha…

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## [Dropped calls with BP](https://community.brightpattern.com/t/dropped-calls-with-bp/127)

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**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\
**Replies:** 2\
**Last updated:** [October 16, 2020, 9:41am UTC](https://community.brightpattern.com/t/dropped-calls-with-bp/127 "2020-10-16T09:41:19Z")

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Hello, Team Today a few of our Users had calls dropped with their agents and I wanted to verify if it was an error with brightpattern or the external caller ended the call/had an error. When the calls would drop there…

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## [Preview Outbound Dial Rules - Possibility](https://community.brightpattern.com/t/preview-outbound-dial-rules-possibility/122)

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**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\
**Replies:** 1\
**Last updated:** [October 14, 2020, 1:53pm UTC](https://community.brightpattern.com/t/preview-outbound-dial-rules-possibility/122 "2020-10-14T13:53:19Z")

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Good day, Is it possible to set dial rules in BP as follows: Share dialing rules document and disposition list for final and non-final dispositions We should not try to contact a user more than 3x within 15 days. If…

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## [Send SMS to customer based on a disposition?](https://community.brightpattern.com/t/send-sms-to-customer-based-on-a-disposition/104)

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**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Replies:** 1\
**Last updated:** [October 9, 2020, 3:48pm UTC](https://community.brightpattern.com/t/send-sms-to-customer-based-on-a-disposition/104 "2020-10-09T15:48:32Z")

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Depending on the disposition an Agent selects at the end of a call, I’d like the customer to be able to get an automated SMS - is there a way to do this with Bright Pattern?

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## [System Disconnected?](https://community.brightpattern.com/t/system-disconnected/20)

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**Author:** [@jeneva.meares](https://community.brightpattern.com/u/jeneva.meares)\
**Replies:** 1\
**Last updated:** [September 10, 2020, 11:59pm UTC](https://community.brightpattern.com/t/system-disconnected/20 "2020-09-10T23:59:09Z")

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We see a lot of system disconnects in call detail report - what is it? who is dropping these calls?