# \#dialer **URL:** https://community.brightpattern.com/tag/dialer/19.md [Latest](https://community.brightpattern.com/latest.md) · [Categories](https://community.brightpattern.com/categories.md) · [Tags](https://community.brightpattern.com/tags.md) --- ## [Separate Network Announcements" into "Voicemails" from "other announcements"](https://community.brightpattern.com/t/separate-network-announcements-into-voicemails-from-other-announcements/1140)
**Author:** [@nadiezda.flores](https://community.brightpattern.com/u/nadiezda.flores)\ **Replies:** 1\ **Last updated:** [March 21, 2026, 12:24am UTC](https://community.brightpattern.com/t/separate-network-announcements-into-voicemails-from-other-announcements/1140 "2026-03-21T00:24:31Z")
In Latinamerica there is no limit in the number of times a mobile phone can be dialed and there is no restriction related to “Predictive Dialer Mobile Phone Consent”, in order to configure a better strategy in the Dial R… --- ## [Outbound Dial Rules. Retry use-cases](https://community.brightpattern.com/t/outbound-dial-rules-retry-use-cases/830)
**Author:** [@mariia.vetoshkina](https://community.brightpattern.com/u/mariia.vetoshkina)\ **Replies:** 2\ **Last updated:** [June 12, 2023, 2:32pm UTC](https://community.brightpattern.com/t/outbound-dial-rules-retry-use-cases/830 "2023-06-12T14:32:49Z")
Hello Community! I’m a new junior PM in BrightPattern. May I ask you to share your experience on outbound dial rules? We know, that if a disposition is set, we can make the system to call again with Retry or Action (Wa… --- ## [Several Activity Forms for one record](https://community.brightpattern.com/t/several-activity-forms-for-one-record/826)
**Author:** [@mariia.vetoshkina](https://community.brightpattern.com/u/mariia.vetoshkina)\ **Replies:** 1\ **Last updated:** [February 15, 2023, 2:32pm UTC](https://community.brightpattern.com/t/several-activity-forms-for-one-record/826 "2023-02-15T14:32:08Z")
We are considering a new enhancement related to Outbound Campaigns, and we would like you to share your experience. Do you have cases/processes when agents could fill several activity forms for one record, and you expor… --- ## [Softphone Solo Manual configuration](https://community.brightpattern.com/t/softphone-solo-manual-configuration/774)
**Author:** [@jongseung\_kim](https://community.brightpattern.com/u/jongseung_kim)\ **Replies:** 1\ **Last updated:** [October 27, 2022, 5:57am UTC](https://community.brightpattern.com/t/softphone-solo-manual-configuration/774 "2022-10-27T05:57:47Z")
Hi. I’m struggling with manual configuration in Softphone Solo. hard phone / agent setting were applied as help document and I’m able to setup using default configuration screen but ended up with “greyed out solo Icon… --- ## [Scheduled Callbacks](https://community.brightpattern.com/t/scheduled-callbacks/719)
**Author:** [@tim.swearingen](https://community.brightpattern.com/u/tim.swearingen)\ **Replies:** 6\ **Last updated:** [September 11, 2022, 7:36pm UTC](https://community.brightpattern.com/t/scheduled-callbacks/719 "2022-09-11T19:36:50Z")
Has anyone figured out how they might use native BPCC functionality to care for a scheduled customer callback? The initial user story (below) is relative to an after-hours condition however, this might apply to any cond… --- ## [How to completely disable time zone detection by dialed number code for list in campany, so that only the server time is taken into account when dialing?](https://community.brightpattern.com/t/how-to-completely-disable-time-zone-detection-by-dialed-number-code-for-list-in-campany-so-that-only-the-server-time-is-taken-into-account-when-dialing/673)
**Author:** [@CreditCallSupport](https://community.brightpattern.com/u/CreditCallSupport)\ **Replies:** 1\ **Last updated:** [March 15, 2022, 4:48pm UTC](https://community.brightpattern.com/t/how-to-completely-disable-time-zone-detection-by-dialed-number-code-for-list-in-campany-so-that-only-the-server-time-is-taken-into-account-when-dialing/673 "2022-03-15T16:48:34Z")
Hello, we have one question. How to completely disable time zone detection by dialed number code for list in campany, so that only the server time is taken into account when dialing? --- ## [Default Bridge Scenario and Dispositions](https://community.brightpattern.com/t/default-bridge-scenario-and-dispositions/542)
**Author:** [@bonnie.b](https://community.brightpattern.com/u/bonnie.b)\ **Replies:** 1\ **Last updated:** [March 12, 2022, 3:22am UTC](https://community.brightpattern.com/t/default-bridge-scenario-and-dispositions/542 "2022-03-12T03:22:09Z")
Sometimes in the interaction records, the scenario will say Default Bridge Scenario. Usually these calls are a few seconds long, but sometimes it will show for calls last a lost longer. I can listen to the recording but … --- ## [Customizable days for scheduled 'List' Import](https://community.brightpattern.com/t/customizable-days-for-scheduled-list-import/551)
**Author:** [@Derek](https://community.brightpattern.com/u/Derek)\ **Replies:** 0\ **Last updated:** [November 23, 2021, 11:27pm UTC](https://community.brightpattern.com/t/customizable-days-for-scheduled-list-import/551 "2021-11-23T23:27:18Z")
PER: Idea Hello - I have had a few requests from tenants that would like to see a ‘days of week’ added to the List import schedule. Currently, when a list is scheduled to import from SFTP/FTP it is every X hours, minu… --- ## [What are the differences in the dialer types?](https://community.brightpattern.com/t/what-are-the-differences-in-the-dialer-types/71)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 6\ **Last updated:** [June 8, 2021, 10:38am UTC](https://community.brightpattern.com/t/what-are-the-differences-in-the-dialer-types/71 "2021-06-08T10:38:02Z")
Do you have a documentation on the dialing types with their definitions. preview predictive progressive automatic --- ## [Consultation: Outbound list Archive](https://community.brightpattern.com/t/consultation-outbound-list-archive/304)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [February 3, 2021, 3:26pm UTC](https://community.brightpattern.com/t/consultation-outbound-list-archive/304 "2021-02-03T15:26:13Z")
Hello, our customer needs to know if there is a way to automation for list Archive download or massive download, if not, will be this implemented anytime soon? do you have any track of any improvement for list and resul… --- ## [Time limit for preview record alert](https://community.brightpattern.com/t/time-limit-for-preview-record-alert/276)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [January 12, 2021, 10:03pm UTC](https://community.brightpattern.com/t/time-limit-for-preview-record-alert/276 "2021-01-12T22:03:10Z")
We would like to have an ability to limit the time agents spend in Accept/Reject preview record --- ## [Add to DNC via Inbound](https://community.brightpattern.com/t/add-to-dnc-via-inbound/239)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [December 10, 2020, 6:06pm UTC](https://community.brightpattern.com/t/add-to-dnc-via-inbound/239 "2020-12-10T18:06:08Z")
Hi BP, We need your suggestion on how we can DNC a phone number. Scenario: A person calls to our IB number and after taking the IB call the agent will select an inbound disposition. That disposition should enter tha… --- ## [Dialer - Telemarketing Compliance report explanation](https://community.brightpattern.com/t/dialer-telemarketing-compliance-report-explanation/130)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [October 16, 2020, 10:54am UTC](https://community.brightpattern.com/t/dialer-telemarketing-compliance-report-explanation/130 "2020-10-16T10:54:25Z")
Hello, Can you help me to understand the unattended % in the dialer/ telemarketing compliance report. The report shows we answered 4977 calls and 4971 calls were unattended however I see agents on the phones and we have… --- ## [Is there a way to retry a record from an outbound campaign after 30 minutes](https://community.brightpattern.com/t/is-there-a-way-to-retry-a-record-from-an-outbound-campaign-after-30-minutes/125)
**Author:** [@aryaalmond](https://community.brightpattern.com/u/aryaalmond)\ **Replies:** 1\ **Last updated:** [October 15, 2020, 2:03pm UTC](https://community.brightpattern.com/t/is-there-a-way-to-retry-a-record-from-an-outbound-campaign-after-30-minutes/125 "2020-10-15T14:03:06Z")
Hi, team, Is it possible to set a dial rule to retry a record after 30 minutes, however from the admin portal we can only set the retry interval to be at most 10 minutes and also can only reschedule for at least 1 hour.… --- ## [Dialer - Calling Hours United States](https://community.brightpattern.com/t/dialer-calling-hours-united-states/124)
**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\ **Replies:** 1\ **Last updated:** [October 15, 2020, 11:38am UTC](https://community.brightpattern.com/t/dialer-calling-hours-united-states/124 "2020-10-15T11:38:46Z")
Hello, We are configuring Dialer for US numbers. We have to make sure that we only call numbers per timezone between 9am to 8pm. I know we discussed that if I put 9am-8pm in the calling hours, it will check the area c… --- ## [Dialer - 2 Campaign per Team only?](https://community.brightpattern.com/t/dialer-2-campaign-per-team-only/123)
**Author:** [@aryaalmond](https://community.brightpattern.com/u/aryaalmond)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 1:58pm UTC](https://community.brightpattern.com/t/dialer-2-campaign-per-team-only/123 "2020-10-14T13:58:30Z")
Hello, Team We are encountering issue where 3 Campaigns are associated with one Team. Looks like the campaign is stopping if one member of the team is not skilled on all campaigns. Is this a requirement? Basically, w… --- ## [Preview Outbound Dial Rules - Possibility](https://community.brightpattern.com/t/preview-outbound-dial-rules-possibility/122)
**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 1:53pm UTC](https://community.brightpattern.com/t/preview-outbound-dial-rules-possibility/122 "2020-10-14T13:53:19Z")
Good day, Is it possible to set dial rules in BP as follows: Share dialing rules document and disposition list for final and non-final dispositions We should not try to contact a user more than 3x within 15 days. If… --- ## [Undesired List Behavior](https://community.brightpattern.com/t/undesired-list-behavior/119)
**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 1:20pm UTC](https://community.brightpattern.com/t/undesired-list-behavior/119 "2020-10-14T13:20:22Z")
Hello, We have a campaign “Campaign Test” with a list “TEST Campaign Test 1.6 (Manual)”. When the list was first created the campaign ran fine, however the following day, after running a new import to the list, no recor… --- ## [Campaign List - Priority is not working](https://community.brightpattern.com/t/campaign-list-priority-is-not-working/115)
**Author:** [@jeneva.meares](https://community.brightpattern.com/u/jeneva.meares)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 11:39am UTC](https://community.brightpattern.com/t/campaign-list-priority-is-not-working/115 "2020-10-14T11:39:06Z")
Good day, We’ve created a campaign List that had a priority setup, but when doing a testing priority is not working. please see attached files --- ## [Dispositions on direct dial calls?](https://community.brightpattern.com/t/dispositions-on-direct-dial-calls/88)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [October 7, 2020, 8:35pm UTC](https://community.brightpattern.com/t/dispositions-on-direct-dial-calls/88 "2020-10-07T20:35:17Z")
We are unable to disposition an inbound call when a customer comes in using an extension. Is there a way to add dispositions for this scenario? --- ## [Can we set a priority on records in the dialer?](https://community.brightpattern.com/t/can-we-set-a-priority-on-records-in-the-dialer/61)
**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\ **Replies:** 1\ **Last updated:** [October 5, 2020, 5:50pm UTC](https://community.brightpattern.com/t/can-we-set-a-priority-on-records-in-the-dialer/61 "2020-10-05T17:50:03Z")
A net new client is asking if it is possible to prioritize a record in the campaign list before other else. The signal to prioritize a record is when a Priority column says “Yes” Is this possible on current dialer conf… --- ## [Freeze a record for 90 days after 3 attempts?](https://community.brightpattern.com/t/freeze-a-record-for-90-days-after-3-attempts/47)
**Author:** [@Neil.Austin](https://community.brightpattern.com/u/Neil.Austin)\ **Replies:** 1\ **Last updated:** [September 30, 2020, 4:27pm UTC](https://community.brightpattern.com/t/freeze-a-record-for-90-days-after-3-attempts/47 "2020-09-30T16:27:31Z")
A dialing rule allows us to set the maximum times allowed to call a a record however is there a way to tell the system to stop calling the number that has reached the 3 maximum attempts until 90 days, regardless of the l…