# \#database **URL:** https://community.brightpattern.com/tag/database/59.md [Latest](https://community.brightpattern.com/latest.md) · [Categories](https://community.brightpattern.com/categories.md) · [Tags](https://community.brightpattern.com/tags.md) --- ## [Update MS Dynamics Cases with Call Transcripts and/or Call Summaries](https://community.brightpattern.com/t/update-ms-dynamics-cases-with-call-transcripts-and-or-call-summaries/1069)
**Author:** [@jonpaul.lenczuk](https://community.brightpattern.com/u/jonpaul.lenczuk)\ **Replies:** 0\ **Last updated:** [August 26, 2025, 6:33pm UTC](https://community.brightpattern.com/t/update-ms-dynamics-cases-with-call-transcripts-and-or-call-summaries/1069 "2025-08-26T18:33:27Z")
Our contact center is outfitted with Bright Pattern integration with MS Dynamics Customer Service Module. The majority of our call handlers are having engaging financial planning conversations with our callers, often ex… --- ## [I install BP in aws](https://community.brightpattern.com/t/i-install-bp-in-aws/706)
**Author:** [@seoboheon](https://community.brightpattern.com/u/seoboheon)\ **Replies:** 1\ **Last updated:** [April 19, 2022, 9:28pm UTC](https://community.brightpattern.com/t/i-install-bp-in-aws/706 "2022-04-19T21:28:32Z")
hello If I install BP in aws, I want to configure it using aws service. I would like to inquire if there are any configuration related materials using RDS, mongod, etc. --- ## [BPXML custom reports & email\_kb\_article\_id column](https://community.brightpattern.com/t/bpxml-custom-reports-email-kb-article-id-column/482)
**Author:** [@Travis](https://community.brightpattern.com/u/Travis)\ **Replies:** 1\ **Last updated:** [August 23, 2021, 7:05pm UTC](https://community.brightpattern.com/t/bpxml-custom-reports-email-kb-article-id-column/482 "2021-08-23T19:05:17Z")
https://help.brightpattern.com/5.3:Reporting-database-specification/call\_detail In the above documentation it mentions a column for email\_kb\_article\_id with the description “Identifier of the article used for replying t… --- ## [Consultation: Outbound list Archive](https://community.brightpattern.com/t/consultation-outbound-list-archive/304)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [February 3, 2021, 3:26pm UTC](https://community.brightpattern.com/t/consultation-outbound-list-archive/304 "2021-02-03T15:26:13Z")
Hello, our customer needs to know if there is a way to automation for list Archive download or massive download, if not, will be this implemented anytime soon? do you have any track of any improvement for list and resul… --- ## [Report calculations](https://community.brightpattern.com/t/report-calculations/49)
**Author:** [@jeneva.meares](https://community.brightpattern.com/u/jeneva.meares)\ **Replies:** 2\ **Last updated:** [January 19, 2021, 12:50pm UTC](https://community.brightpattern.com/t/report-calculations/49 "2021-01-19T12:50:36Z")
We are looking at building some reports in our Power BI platform and need your help in identifying a couple of fields. What fields are used for “total working time” and what is the calculation? What fields are used… --- ## [Connecting to Historical Database](https://community.brightpattern.com/t/connecting-to-historical-database/73)
**Author:** [@aryaalmond](https://community.brightpattern.com/u/aryaalmond)\ **Replies:** 1\ **Last updated:** [November 6, 2020, 4:29pm UTC](https://community.brightpattern.com/t/connecting-to-historical-database/73 "2020-11-06T16:29:02Z")
I need assistance setting up SQL Server and the developer is asking for the information below. Thanks, JDBC Driver: org.mariadb.jdbc.Driver (Note: copy and paste this driver name into the field, or use the pull-down men… --- ## [Can I send information my agents collect in an activity form to an external database?](https://community.brightpattern.com/t/can-i-send-information-my-agents-collect-in-an-activity-form-to-an-external-database/110)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [October 9, 2020, 3:58pm UTC](https://community.brightpattern.com/t/can-i-send-information-my-agents-collect-in-an-activity-form-to-an-external-database/110 "2020-10-09T15:58:09Z")
I’ve created a simple activity form to record customer answers to questions while speaking with agents - can I send these answers to an external database after the completion of the call? --- ## [What happens when clicking the report a call problem?](https://community.brightpattern.com/t/what-happens-when-clicking-the-report-a-call-problem/94)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [October 7, 2020, 8:43pm UTC](https://community.brightpattern.com/t/what-happens-when-clicking-the-report-a-call-problem/94 "2020-10-07T20:43:40Z")
Our clients would like to get information on the report a problem with the call, link on the agent desktop. When an agent clicks that, where does that report go to? does it add additional debug logs on the agent desktop …