# \#case

**URL:** https://community.brightpattern.com/tag/case/155.md

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## [Ability to sort email/cases in queue based on attachment size](https://community.brightpattern.com/t/ability-to-sort-email-cases-in-queue-based-on-attachment-size/765)

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**Author:** [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\
**Replies:** 0\
**Last updated:** [July 22, 2022, 11:13am UTC](https://community.brightpattern.com/t/ability-to-sort-email-cases-in-queue-based-on-attachment-size/765 "2022-07-22T11:13:59Z")

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PER: Idea Case/Email prioritization based on attachment/attachments size Scenario: Client receive a lot of emails/cases which they cannot get through all, what they want is ability to sort the queue of emails based on…

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## [Case Pending Reason in agent desktop](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316)

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**Author:** [@adithyasomayagi0412](https://community.brightpattern.com/u/adithyasomayagi0412)\
**Replies:** 2\
**Last updated:** [February 17, 2021, 2:19pm UTC](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316 "2021-02-17T14:19:03Z")

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Does anyone know how do we use/configure the case pending reasons in BPCC Enviroment. its available in the contact center administrator is there a setting that would need to be enabled to be seen in the agent desktop.