# \#call-controll

**URL:** https://community.brightpattern.com/tag/call-controll/3.md

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## [Why Does an External Agent Call Stay Connected After the Customer Has Hung Up?](https://community.brightpattern.com/t/why-does-an-external-agent-call-stay-connected-after-the-customer-has-hung-up/1193)

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**Author:** [@Werner](https://community.brightpattern.com/u/Werner)\
**Replies:** 1\
**Last updated:** [September 2, 2026, 1:02pm UTC](https://community.brightpattern.com/t/why-does-an-external-agent-call-stay-connected-after-the-customer-has-hung-up/1193 "2026-09-02T13:02:01Z")

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Many organizations migrating from traditional contact center platforms expect a call to end for everyone when the customer hangs up. Surprisingly, this is currently not always the case when agents use external phones in …

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## [Dialer Shortcuts for Visually Impaired](https://community.brightpattern.com/t/dialer-shortcuts-for-visually-impaired/139)

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**Author:** [@amybritton](https://community.brightpattern.com/u/amybritton)\
**Replies:** 1\
**Last updated:** [October 21, 2020, 7:39pm UTC](https://community.brightpattern.com/t/dialer-shortcuts-for-visually-impaired/139 "2020-10-21T19:39:45Z")

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Are there any dialer shortcuts or any feature that a visually impaired agent can use to making calls easier? (I’m really not sure what specific shortcuts or tools)

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## [Are we able to configure Auto Answer](https://community.brightpattern.com/t/are-we-able-to-configure-auto-answer/23)

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**Author:** [@jeneva.meares](https://community.brightpattern.com/u/jeneva.meares)\
**Replies:** 1\
**Last updated:** [September 4, 2020, 5:21am UTC](https://community.brightpattern.com/t/are-we-able-to-configure-auto-answer/23 "2020-09-04T05:21:12Z")

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Hey Team, We’re looking to see if we have the option to have the phone system automatically answer a call after a set time if the agent doesn’t interact with the alert. Example: Call comes in Alert pops up to Agent …