# \#admin **URL:** https://community.brightpattern.com/tag/admin/149.md [Latest](https://community.brightpattern.com/latest.md) · [Categories](https://community.brightpattern.com/categories.md) · [Tags](https://community.brightpattern.com/tags.md) --- ## [Arabic Language Interface Support for Agent Desktop and Admin Portal](https://community.brightpattern.com/t/arabic-language-interface-support-for-agent-desktop-and-admin-portal/1003)
**Author:** [@yadhukrishnan](https://community.brightpattern.com/u/yadhukrishnan)\ **Replies:** 0\ **Last updated:** [May 23, 2025, 4:17pm UTC](https://community.brightpattern.com/t/arabic-language-interface-support-for-agent-desktop-and-admin-portal/1003 "2025-05-23T16:17:34Z")
Based on the market we are currently service a native Arabic language support (including full right-to-left (RTL) layout) for both the Bright Pattern Agent Desktop and Admin Portal would make a big difference to the cust… --- ## [Screen monitoring option](https://community.brightpattern.com/t/screen-monitoring-option/820)
**Author:** [@Bella](https://community.brightpattern.com/u/Bella)\ **Replies:** 1\ **Last updated:** [May 6, 2024, 11:52pm UTC](https://community.brightpattern.com/t/screen-monitoring-option/820 "2024-05-06T23:52:18Z")
For screen recording, we get following options to select : It will be good to have similar options for screen monitoring. In some countries (like Korea), management is not allowed to monitor screen while agent is rea… --- ## [About Play-Prompt Block Error](https://community.brightpattern.com/t/about-play-prompt-block-error/483)
**Author:** [@fletcherR](https://community.brightpattern.com/u/fletcherR)\ **Replies:** 3\ **Last updated:** [August 27, 2021, 8:15pm UTC](https://community.brightpattern.com/t/about-play-prompt-block-error/483 "2021-08-27T20:15:26Z")
Hi :slight\_smile: when i edit the scenario, First upload the wav file in ‘play-prompt’ Block. And, if edit the text in the content and apply it, a red error message appears. However, if I do the reverse, the error do… --- ## [BPXML custom reports & email\_kb\_article\_id column](https://community.brightpattern.com/t/bpxml-custom-reports-email-kb-article-id-column/482)
**Author:** [@Travis](https://community.brightpattern.com/u/Travis)\ **Replies:** 1\ **Last updated:** [August 23, 2021, 7:05pm UTC](https://community.brightpattern.com/t/bpxml-custom-reports-email-kb-article-id-column/482 "2021-08-23T19:05:17Z")
https://help.brightpattern.com/5.3:Reporting-database-specification/call\_detail In the above documentation it mentions a column for email\_kb\_article\_id with the description “Identifier of the article used for replying t… --- ## [Can I use NICE recordings?](https://community.brightpattern.com/t/can-i-use-nice-recordings/420)
**Author:** [@eunmi](https://community.brightpattern.com/u/eunmi)\ **Replies:** 1\ **Last updated:** [June 9, 2021, 7:58pm UTC](https://community.brightpattern.com/t/can-i-use-nice-recordings/420 "2021-06-09T19:58:54Z")
Hi I have a question. I want to use NICE integrated transcription in brightpattern. Please ask for a user guide. thank you --- ## [Email inbound flow](https://community.brightpattern.com/t/email-inbound-flow/409)
**Author:** [@Awis](https://community.brightpattern.com/u/Awis)\ **Replies:** 2\ **Last updated:** [June 5, 2021, 10:15pm UTC](https://community.brightpattern.com/t/email-inbound-flow/409 "2021-06-05T22:15:28Z")
How can we route an email from a specific account to an email service and change the priority? --- ## [Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers](https://community.brightpattern.com/t/supporting-aws-lambda-provides-real-solutions-for-bright-pattern-customers/349)
**Author:** [@Christine\_Hanson](https://community.brightpattern.com/u/Christine_Hanson)\ **Replies:** 0\ **Last updated:** [March 22, 2021, 10:53pm UTC](https://community.brightpattern.com/t/supporting-aws-lambda-provides-real-solutions-for-bright-pattern-customers/349 "2021-03-22T22:53:36Z")
If you missed the webinar, it’s available here to watch Recently a customer required voice recognition from a third party for their call center. We needed the ability to interact with other code or services, quickly an… --- ## [Upcoming Event: Bright Pattern Support for AWS Lambda](https://community.brightpattern.com/t/upcoming-event-bright-pattern-support-for-aws-lambda/340)
**Author:** [@Christine\_Hanson](https://community.brightpattern.com/u/Christine_Hanson)\ **Replies:** 1\ **Last updated:** [March 19, 2021, 12:24am UTC](https://community.brightpattern.com/t/upcoming-event-bright-pattern-support-for-aws-lambda/340 "2021-03-19T00:24:07Z")
Good morning, Integration with AWS Lambda is one of our many exciting new features at Bright Pattern as we get 2021 off to a great start. Join us Tuesday, March 16th at 10:30 am PST for a look at the AWS Lambda integrat… --- ## [Resolved ticket stuck in personal queue](https://community.brightpattern.com/t/resolved-ticket-stuck-in-personal-queue/302)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [February 3, 2021, 3:25pm UTC](https://community.brightpattern.com/t/resolved-ticket-stuck-in-personal-queue/302 "2021-02-03T15:25:39Z")
Can you please help me understand why in some instances “resolved” tickets appear to stay in the personal queue of the users? Is it a configuration error on our part? --- ## [Prompt size limit](https://community.brightpattern.com/t/prompt-size-limit/297)
**Author:** [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\ **Replies:** 1\ **Last updated:** [January 29, 2021, 4:40pm UTC](https://community.brightpattern.com/t/prompt-size-limit/297 "2021-01-29T16:40:16Z")
What is the size limit for uploading to the Prompts list? I have a 23 MB WAV file of hold music and when uploading it, I receive a size limit error. I did try to add it as a Shared Voice Segment as well and received the… --- ## [Is there a way to delete users via a spreadsheeet?](https://community.brightpattern.com/t/is-there-a-way-to-delete-users-via-a-spreadsheeet/192)
**Author:** [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Replies:** 1\ **Last updated:** [November 18, 2020, 5:52pm UTC](https://community.brightpattern.com/t/is-there-a-way-to-delete-users-via-a-spreadsheeet/192 "2020-11-18T17:52:22Z")
I’d like to delete a large group of users - can I do this via a spreadsheet, similar to creating users?