# Weird Icon In Agent Desktop

**URL:** <https://community.brightpattern.com/t/weird-icon-in-agent-desktop/624>\
**Category:** Product Q&A\
**Created:** [February 2, 2022, 4:54pm UTC](https://community.brightpattern.com/t/weird-icon-in-agent-desktop/624 "2022-02-02T16:54:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Maverick\_Hunters](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/maverick_hunters/32/206_2.png) [@Maverick\_Hunters](https://community.brightpattern.com/u/Maverick_Hunters)\
**Post date:** [February 2, 2022, 4:54pm UTC](https://community.brightpattern.com/t/weird-icon-in-agent-desktop/624/1 "2022-02-02T16:54:41Z")

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What does this icon mean? I’m seeing it next to the names of several agents.  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/e1bca55e82fdc72b8e024f09fae99721ac6f4141.png)

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**Author:** ![CylonHunters](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@CylonHunters](https://community.brightpattern.com/u/CylonHunters)\
**Post date:** [February 2, 2022, 5:11pm UTC](https://community.brightpattern.com/t/weird-icon-in-agent-desktop/624/2 "2022-02-02T17:11:34Z")

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Exactly what it suggests. No phone…LOL.

Check the agent’s headset or network connection. That whole sip error message pink banner is common with our remote agents.