# Updating Agent To Email On Voicemail

**URL:** <https://community.brightpattern.com/t/updating-agent-to-email-on-voicemail/536>\
**Category:** Product Q&A\
**Created:** [November 11, 2021, 8:29pm UTC](https://community.brightpattern.com/t/updating-agent-to-email-on-voicemail/536 "2021-11-11T20:29:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [November 11, 2021, 8:29pm UTC](https://community.brightpattern.com/t/updating-agent-to-email-on-voicemail/536/1 "2021-11-11T20:29:55Z")

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We have an agent that will be taking over voicemails for one of our services, however we do not know where to update this. It is not in service config

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**Author:** ![Avengers\_Phone\_Wars](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@Avengers\_Phone\_Wars](https://community.brightpattern.com/u/Avengers_Phone_Wars)\
**Post date:** [November 11, 2021, 8:49pm UTC](https://community.brightpattern.com/t/updating-agent-to-email-on-voicemail/536/2 "2021-11-11T20:49:51Z")

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Assuming you are using the vmail block to send these as emails…however if you are using the email block; the process is still the same.

Just simply update the email recipient address

 ![image](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/bba9431a3a42c0c7cfe471bc044c5ebac3798e21.png)