# Transcribe Recording

**URL:** <https://community.brightpattern.com/t/transcribe-recording/70>\
**Category:** Product Q&A\
**Tags:** ai, bot, transcription\
**Created:** [October 7, 2020, 7:57pm UTC](https://community.brightpattern.com/t/transcribe-recording/70 "2020-10-07T19:57:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![amybritton](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@amybritton](https://community.brightpattern.com/u/amybritton)\
**Post date:** [October 7, 2020, 7:57pm UTC](https://community.brightpattern.com/t/transcribe-recording/70/1 "2020-10-07T19:57:55Z")

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We’re interested in transcribing phone recordings to help with our QA efforts. Does this require an additional build or feature on our current account? What would we need to do to add this feature?

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**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [October 7, 2020, 8:00pm UTC](https://community.brightpattern.com/t/transcribe-recording/70/2 "2020-10-07T20:00:39Z")

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This would require a bot for speech to text we’re attaching the documentation for your reference

> **[5.3:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccoun...](https://help.brightpattern.com/5.3:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SpeechToText)**

You may also need this guide we are attaching for your reference

> **[5.3:QM/Admins/HowtoConfigureSpeechtoText - Bright Pattern Documentation](https://help.brightpattern.com/5.3:QM/Admins/HowtoConfigureSpeechtoText)**