# Screen Recording Configuration

**URL:** https://community.brightpattern.com/t/screen-recording-configuration/740
**Category:** Product Q&A
**Created:** [May 19, 2022, 3:34pm UTC](https://community.brightpattern.com/t/screen-recording-configuration/740 "2022-05-19T15:34:43Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![CylonHunters](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@CylonHunters](https://community.brightpattern.com/u/CylonHunters)
#### Post date: [May 19, 2022, 3:34pm UTC](https://community.brightpattern.com/t/screen-recording-configuration/740/1 "2022-05-19T15:34:44Z")

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How do we configure screen recordings

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### Author: ![Derek](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/derek/32/103_2.png) [@Derek](https://community.brightpattern.com/u/Derek)
#### Post date: [May 23, 2022, 2:40pm UTC](https://community.brightpattern.com/t/screen-recording-configuration/740/2 "2022-05-23T14:40:25Z")

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This is done within the Quality Management section of the Tenant Admin. If you do not have screen recording or Quality Management as an option, open a ticket with Bright Pattern support.

Documentation Link [Here](https://help.brightpattern.com/5.8:Contact-center-administrator-guide/QualityManagement/ScreenRecording)

 ![image](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/31ae0939a2ae7486eafd58b0335a2b865d1e2eb5.png)

**One last note: Agents must be using the Agent Desktop Softphone (bpclient) as the phone device in order for screen recordings to work. They cannot use WebRTC.**