# Recovering Spammed Emails?

**URL:** <https://community.brightpattern.com/t/recovering-spammed-emails/577>\
**Category:** Product Q&A\
**Created:** [December 15, 2021, 6:43pm UTC](https://community.brightpattern.com/t/recovering-spammed-emails/577 "2021-12-15T18:43:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CylonHunters](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@CylonHunters](https://community.brightpattern.com/u/CylonHunters)\
**Post date:** [December 15, 2021, 6:43pm UTC](https://community.brightpattern.com/t/recovering-spammed-emails/577/1 "2021-12-15T18:43:10Z")

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Our agent just selected “SPAM” for an email that was not spam. How do I retrieve that email and reverse it from spam?

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**Author:** ![Maverick\_Hunters](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/maverick_hunters/32/206_2.png) [@Maverick\_Hunters](https://community.brightpattern.com/u/Maverick_Hunters)\
**Post date:** [December 15, 2021, 6:48pm UTC](https://community.brightpattern.com/t/recovering-spammed-emails/577/2 "2021-12-15T18:48:03Z")

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These emails dont go away and you should be able to search them manually from the interaction records where it would work " normally".

Found this on their online documentation:  
[https://help.brightpattern.com/5.8:Faq/Spam](https://help.brightpattern.com/5.8:Faq/Spam)