# Record Customer Comment in Post Call Survey

**URL:** https://community.brightpattern.com/t/record-customer-comment-in-post-call-survey/215
**Category:** Product Q&A
**Tags:** scenario
**Created:** [December 1, 2020, 11:01pm UTC](https://community.brightpattern.com/t/record-customer-comment-in-post-call-survey/215 "2020-12-01T23:01:43Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![tim.swearingen](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/tim.swearingen/32/167_2.png) [@tim.swearingen](https://community.brightpattern.com/u/tim.swearingen)
#### Post date: [December 1, 2020, 11:01pm UTC](https://community.brightpattern.com/t/record-customer-comment-in-post-call-survey/215/1 "2020-12-01T23:01:43Z")

</div>

Is it possible to include a segment in the Post Call Survey that would allow us to record a customer voice response? We have a client wants customers to be able to record verbal feedback as part of the survey.

> **[5.3:Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey...](https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey)**

---

<div class="post-metadata">

### Author: ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)
#### Post date: [December 2, 2020, 3:47pm UTC](https://community.brightpattern.com/t/record-customer-comment-in-post-call-survey/215/2 "2020-12-02T15:47:21Z")

</div>

Tim - yes - for this type of feature, it’s probably additionally helpful if you have voice transcription enabled, however it is not mandatory. Use the record file block, and store the recording as a URL (Store recording accessible via a URL) In your save survey block, there is a Recording URL option - insert https:///$(URL)