# Playing message before estimated wait time

**URL:** <https://community.brightpattern.com/t/playing-message-before-estimated-wait-time/606>\
**Category:** Product Q&A\
**Created:** [January 19, 2022, 6:37pm UTC](https://community.brightpattern.com/t/playing-message-before-estimated-wait-time/606 "2022-01-19T18:37:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![That\_IVR\_Guy](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@That\_IVR\_Guy](https://community.brightpattern.com/u/That_IVR_Guy)\
**Post date:** [January 19, 2022, 6:37pm UTC](https://community.brightpattern.com/t/playing-message-before-estimated-wait-time/606/1 "2022-01-19T18:37:51Z")

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We have a bunch of scenarios and I can’t help but feel like there is an easier way to do this. We record all of our calls and we need to start announcing that to our callers. Has anyone else been able to update this without having to update every scenario?

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [January 19, 2022, 8:05pm UTC](https://community.brightpattern.com/t/playing-message-before-estimated-wait-time/606/2 "2022-01-19T20:05:35Z")

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If you built this prompt as a shared voice, just add whatever message you have for your EWT or Reminder prompts. Then just upload the new recording to the shared voice.