# Number of SMS new metrics

**URL:** <https://community.brightpattern.com/t/number-of-sms-new-metrics/1120>\
**Category:** Feature ideas, comments and votes\
**Tags:** sms, reporting\
**Created:** [November 28, 2025, 8:24pm UTC](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120 "2025-11-28T20:24:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Werner](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@Werner](https://community.brightpattern.com/u/Werner)\
**Post date:** [November 28, 2025, 8:24pm UTC](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120/1 "2025-11-28T20:24:26Z")

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While asking about the reported number of SMS that had been sent (we thought it was a metric for that), we got the answer that the metric only shows how many times an agent had been working on SMS as an interaction. It is important to see how often an agent is working on SMS interactions but it is also important to have the number of SMS that had been sent in a period.

If you want to control e.g. the billing of an SMS-Provider and the number of SMS that had been sent in a period, you can’t do that.  
Maybe you are thinking in the same way that each interaction needs a reliable counter to check against billing, or having a rate of returns on the SMS`es. Plus, having meaningful reports.

I like to hear what you think about that.

Regards

Werner

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**Author:** ![sergey.menshikov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sergey.menshikov/32/6_2.png) [@sergey.menshikov](https://community.brightpattern.com/u/sergey.menshikov)\
**Post date:** [November 28, 2025, 8:26pm UTC](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120/2 "2025-11-28T20:26:42Z")

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Werner, please file an enhancement request. We can add a CSV download for SMS usage in the Reports→Telco Usage→Current Usage pretty easily.

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**Author:** ![Werner](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@Werner](https://community.brightpattern.com/u/Werner)\
**Post date:** [December 3, 2025, 6:41pm UTC](https://community.brightpattern.com/t/number-of-sms-new-metrics/1120/3 "2025-12-03T18:41:47Z")

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> [@Werner](#):
>
> While asking about the reported number of SMS that had been sent (we thought it was a metric for that), we got the answer that the metric only shows how many times an agent had been working on SMS as an interaction. It is important to see how often an agent is working on SMS interactions but it is also important to have the number of SMS that had been sent in a period.
> 
> If you want to control e.g. the billing of an SMS-Provider and the number of SMS that had been sent in a period, you can’t do that.  
> Maybe you are thinking in the same way that each interaction needs a reliable counter to check against billing, or having a rate of returns on the SMS`es. Plus, having meaningful reports.

It is on the way. 😉