# IVR Time for Outbound Calls?

**URL:** <https://community.brightpattern.com/t/ivr-time-for-outbound-calls/731>\
**Category:** Product Q&A\
**Created:** [May 12, 2022, 3:57pm UTC](https://community.brightpattern.com/t/ivr-time-for-outbound-calls/731 "2022-05-12T15:57:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [May 12, 2022, 3:57pm UTC](https://community.brightpattern.com/t/ivr-time-for-outbound-calls/731/1 "2022-05-12T15:57:23Z")

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why would I see IVR time for an outbound call?

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<div class="post-metadata">

**Author:** ![Derek](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/derek/32/103_2.png) [@Derek](https://community.brightpattern.com/u/Derek)\
**Post date:** [May 13, 2022, 11:13am UTC](https://community.brightpattern.com/t/ivr-time-for-outbound-calls/731/2 "2022-05-13T11:13:12Z")

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This can depend on the outbound type.  
Some outbound campaigns can run a scenario to perform logic prior to routing a call to an agent. Some outbound calls may be configured to send the customer to an end of call survey. Any time a scenario is in play is IVR time.