# Is there a way for agents to see other agent states, without giving them the state of "Supervising"? **URL:** \ **Category:** Product Q&A\ **Tags:** agentdesktop, realtimestatistics\ **Created:** [October 9, 2020, 3:43pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102 "2020-10-09T15:43:33Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![theron.siers](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@theron.siers](https://community.brightpattern.com/u/theron.siers)\ **Post date:** [October 9, 2020, 3:43pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/1 "2020-10-09T15:43:33Z")
We’ve noticed that if we give agents the ability to see other states in the Agent desktop, this uses a Supervisor license, and also gives the agents the state of Supervising which makes them ineligible to take a call. Is there a way to show them other agent states without giving them Supervisor rights? ---
**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\ **Post date:** [October 9, 2020, 3:44pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/2 "2020-10-09T15:44:54Z")
I enabled the feature for you “Allow display of real-time reporting data in Agent Desktop directory”. You can read about it [here](https://help.brightpattern.com/5.3:Service-provider-guide/Tenants/FeaturesTab) . Now agents can see the statuses of their colleagues(image1). [ ![image1.png](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/1539ed190143d3b80360e9220a3cf9f529335af8.png) image1 PNG ](https://bugfocus.zendesk.com/attachments/token/S0hxzq3SdJD48t7MApKNeYtZS/?name=image1.png) ---
**Author:** ![cgonzalez92](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/cgonzalez92/32/119_2.png) [@cgonzalez92](https://community.brightpattern.com/u/cgonzalez92)\ **Post date:** [January 18, 2021, 6:51pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/3 "2021-01-18T18:51:53Z")
Hello @greg.luttbrightpatte I am looking to achieve the same however, I can not access the link referenced. Is this setting within roles? ---
**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\ **Post date:** [January 18, 2021, 7:15pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/4 "2021-01-18T19:15:20Z")
Hello, this is not a role driven attribute, but rather a system management ‘Feature’ setting ---
**Author:** ![cgonzalez92](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/cgonzalez92/32/119_2.png) [@cgonzalez92](https://community.brightpattern.com/u/cgonzalez92)\ **Post date:** [January 18, 2021, 7:25pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/5 "2021-01-18T19:25:29Z")
Thank you Greg. How can I go about enabling this feature? ---
**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\ **Post date:** [January 18, 2021, 7:44pm UTC](https://community.brightpattern.com/t/is-there-a-way-for-agents-to-see-other-agent-states-without-giving-them-the-state-of-supervising/102/6 "2021-01-18T19:44:24Z")
Upon review, this is enabled in your environment, however, this functionality is only present in the full agent desktop view