# Inactive Chat Notification

**URL:** <https://community.brightpattern.com/t/inactive-chat-notification/350>\
**Category:** Product Q&A\
**Tags:** chat, agentdesktop\
**Created:** [March 23, 2021, 1:25am UTC](https://community.brightpattern.com/t/inactive-chat-notification/350 "2021-03-23T01:25:49Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![jgamboa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jgamboa/32/71_2.png) [@jgamboa](https://community.brightpattern.com/u/jgamboa)\
**Post date:** [March 23, 2021, 1:25am UTC](https://community.brightpattern.com/t/inactive-chat-notification/350/1 "2021-03-23T01:25:49Z")

</div>

Can we have a **sound** or a **beep** added to notify if there has been a response on a non-active chat? This would help prevent misses and reduce delays in responding to non-active chat windows. They are handling multiple concurrent chats.

---

<div class="post-metadata">

**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [March 23, 2021, 3:46pm UTC](https://community.brightpattern.com/t/inactive-chat-notification/350/2 "2021-03-23T15:46:30Z")

</div>

Jowie, enable browser notifications about incoming chat notifications in the agent desktop, also, check the browser to make sure all notifications are enabled

---

<div class="post-metadata">

**Author:** ![jgamboa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jgamboa/32/71_2.png) [@jgamboa](https://community.brightpattern.com/u/jgamboa)\
**Post date:** [March 24, 2021, 7:31am UTC](https://community.brightpattern.com/t/inactive-chat-notification/350/3 "2021-03-24T07:31:26Z")

</div>

Thanks Greg! Just checking if there’s an option in BP.