# How to Configure Multi-Channel Call Recording in Bright Pattern Admin Portal?

**URL:** <https://community.brightpattern.com/t/how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal/1045>\
**Category:** Product Q&A\
**Created:** [July 23, 2025, 4:32pm UTC](https://community.brightpattern.com/t/how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal/1045 "2025-07-23T16:32:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![semisuv82](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/semisuv82/32/364_2.png) [@semisuv82](https://community.brightpattern.com/u/semisuv82)\
**Post date:** [July 23, 2025, 4:32pm UTC](https://community.brightpattern.com/t/how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal/1045/1 "2025-07-23T16:32:03Z")

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Hello,  
I am currently working with Bright Pattern Contact Center and would like to configure multi-channel call recording (dual-channel recording) so that agent and customer audio are recorded separately.  
Could you please guide me on how to enable and set up multi-channel call recording within the tenant administration portal (`tenantURL/admin`)?

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**Author:** ![sergey.menshikov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sergey.menshikov/32/6_2.png) [@sergey.menshikov](https://community.brightpattern.com/u/sergey.menshikov)\
**Post date:** [July 23, 2025, 4:33pm UTC](https://community.brightpattern.com/t/how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal/1045/2 "2025-07-23T16:33:55Z")

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Please ask success management to enable that, then use the API to access it [BPCC Interaction Content API](https://documenter.getpostman.com/view/6711197/S1EUtb1f#508f3a7f-0813-4b6b-99a6-9db8b1901a23)