# How to access call history database

**URL:** <https://community.brightpattern.com/t/how-to-access-call-history-database/678>\
**Category:** Product Q&A\
**Created:** [March 17, 2022, 1:56pm UTC](https://community.brightpattern.com/t/how-to-access-call-history-database/678 "2022-03-17T13:56:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [March 17, 2022, 1:56pm UTC](https://community.brightpattern.com/t/how-to-access-call-history-database/678/1 "2022-03-17T13:56:07Z")

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We are trying to connect to our database directly but we keep getting an authentication error.

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**Author:** ![Maverick\_Hunters](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/maverick_hunters/32/206_2.png) [@Maverick\_Hunters](https://community.brightpattern.com/u/Maverick_Hunters)\
**Post date:** [March 17, 2022, 1:56pm UTC](https://community.brightpattern.com/t/how-to-access-call-history-database/678/2 "2022-03-17T13:56:56Z")

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This is a paid feature. You should try calling support or your account rep.