# How long does it take to go into No Answer

**URL:** <https://community.brightpattern.com/t/how-long-does-it-take-to-go-into-no-answer/521>\
**Category:** Product Q&A\
**Created:** [November 5, 2021, 2:10pm UTC](https://community.brightpattern.com/t/how-long-does-it-take-to-go-into-no-answer/521 "2021-11-05T14:10:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [November 5, 2021, 2:10pm UTC](https://community.brightpattern.com/t/how-long-does-it-take-to-go-into-no-answer/521/1 "2021-11-05T14:10:54Z")

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How many seconds does it take for an agent to receive a call before it goes back into queue and what is the specific duration meaning of “No Answer”.

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**Author:** ![That\_IVR\_Guy](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@That\_IVR\_Guy](https://community.brightpattern.com/u/That_IVR_Guy)\
**Post date:** [November 5, 2021, 2:14pm UTC](https://community.brightpattern.com/t/how-long-does-it-take-to-go-into-no-answer/521/2 "2021-11-05T14:14:29Z")

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Typically, it is 30 seconds. I think that is the default. However, if you check out the scenario builder the connect call block has a field in there that can be changed. That should work for either connecting to an agent or if you are dialing out from an IVR