# How do I send a chat transcript?

**URL:** <https://community.brightpattern.com/t/how-do-i-send-a-chat-transcript/144>\
**Category:** Product Q&A\
**Tags:** chat\
**Created:** [October 23, 2020, 3:37pm UTC](https://community.brightpattern.com/t/how-do-i-send-a-chat-transcript/144 "2020-10-23T15:37:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![theron.siers](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Post date:** [October 23, 2020, 3:37pm UTC](https://community.brightpattern.com/t/how-do-i-send-a-chat-transcript/144/1 "2020-10-23T15:37:10Z")

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I’m using the default MobileChatSurvey, and the documentation indicates that I need to check variables to see if Customer requested transcript - what are the variables that indicate this, and additionally, what variable represents the customer email address filled out on that screen?

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**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [October 23, 2020, 3:38pm UTC](https://community.brightpattern.com/t/how-do-i-send-a-chat-transcript/144/2 "2020-10-23T15:38:05Z")

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The key pieces

1. Variables set in the survey page are:  
(item.externalChatData.transcriptEmail) (item.externalChatData.transcript)

2. The transcript variable is a 0/1 (it should be 1 if checked0

3. The example shows the use of the IF block to determine if customer has selected the checkbox

Please let us know if you need additional guidance on this