# Formula for Service Level Calculation **URL:** \ **Category:** Product Q&A\ **Created:** [February 11, 2022, 4:56pm UTC](https://community.brightpattern.com/t/formula-for-service-level-calculation/640 "2022-02-11T16:56:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![CylonHunters](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@CylonHunters](https://community.brightpattern.com/u/CylonHunters)\ **Post date:** [February 11, 2022, 4:56pm UTC](https://community.brightpattern.com/t/formula-for-service-level-calculation/640/1 "2022-02-11T16:56:16Z")
Does anyone know the exact formula use in getting the Service Level? ---
**Author:** ![Maverick\_Hunters](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/maverick_hunters/32/206_2.png) [@Maverick\_Hunters](https://community.brightpattern.com/u/Maverick_Hunters)\ **Post date:** [February 11, 2022, 5:11pm UTC](https://community.brightpattern.com/t/formula-for-service-level-calculation/640/2 "2022-02-11T17:11:21Z")
It was explained to me as the following: S = (T/(H+A))100 Service level equals total answered calls within threshold divided by total calls answered and abandoned. That x100 just converts it into the percentage, otherwise you end up with 0.045 or something like that. ---
**Author:** ![Melinyaniso\_Mapi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/melinyaniso_mapi/32/112_2.png) [@Melinyaniso\_Mapi](https://community.brightpattern.com/u/Melinyaniso_Mapi)\ **Post date:** [February 17, 2022, 11:23am UTC](https://community.brightpattern.com/t/formula-for-service-level-calculation/640/3 "2022-02-17T11:23:43Z")
> **[Service Level Calculations Infographic](https://blog.brightpattern.com/blog/service-level-ns-infographic)** > > Service Level Calculations Infographic BP service level is calculated as Handled in Service Level/Abandoned Outside of Service Level